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Keep your Brightora pieces looking their best with a little regular care.

Phone cases

• Wipe with a soft, slightly damp cloth to remove dust and fingerprints.
• Avoid harsh chemicals, alcohol-based cleaners, and abrasive sponges.
• Keep away from prolonged direct sunlight and high heat.

Sunglasses

• Clean the lenses with a microfiber cloth. Avoid paper towels and rough fabrics, which can scratch.
• Store them in their case when you are not wearing them.
• Do not leave them in a hot car or in direct sunlight for long periods.

Bags

• Wipe clean with a soft, slightly damp cloth and let them air dry.
• Keep away from water, prolonged sunlight, and sharp objects.
• When not in use, store stuffed with soft tissue to help keep its shape.

Hats

• Spot clean with a soft, slightly damp cloth.
• Do not machine wash unless the label says so.
• Store flat or on a hook so the brim keeps its shape.

Watch straps

• Leather straps: keep dry and away from water, perfume, and lotions.
• Silicone straps: rinse with mild soap and water, then air dry.

If you are unsure how to care for a specific item, email us at Juuliya1@outlook.com and we will help.

We work to deliver your order as quickly and reliably as possible.

• We offer free shipping on all orders, worldwide.
• We process orders within 48 hours of confirmation.
• Tracking information is available online within 3 days after your order is processed.
• Delivery takes 5–14 business days, depending on your region.

Once your order ships, you will receive a notification with a tracking number so you can follow its progress. If you have any questions about delivery, contact us at Juuliya1@outlook.com.

Yes. Every item is carefully packed in protective packaging to make sure it arrives undamaged.

We want you to feel comfortable and confident shopping at Brightora, so we offer a 30-day return and exchange policy. If you are not satisfied with your purchase for any reason, contact us within 30 days of receiving your item and you can return or exchange it, as long as it is unused and in its original condition.

Return & exchange conditions

• Please contact us and get approval before sending anything back. Items returned without an approved request may not be accepted.
• Returns and exchanges must be requested within 30 days of receiving your original order.
• All items must be returned in their original condition — unworn or unused, with tags, accessories, and original packaging — and with your receipt or proof of purchase.
• After your request is approved, we will provide the return address and shipping details. The return address is provided only after approval.
• Return shipping must be paid in advance by the customer. Cash on Delivery (COD) packages will not be accepted. Please keep your return tracking number and send it to us after shipping the package back.

Refunds

Once we receive and inspect your return, we will let you know whether your refund is approved. If approved, your refund will be issued to your original payment method within 2–3 business days.

Damages and issues

Please inspect your order when it arrives. If an item is defective, damaged, or incorrect, contact us at Juuliya1@outlook.com as soon as possible with your order number and clear photos or videos of the issue.

12-month warranty

We offer a 12-month warranty for quality-related issues. Damage caused by misuse, accidents, unauthorized modification, or normal wear and tear is not covered.

EU customers: if your order is shipped to the European Union, you have the right to cancel or return your order within 14 days of receiving the goods, for any reason.